Student will assist staff or faculty in supporting the classrooms, labs, or departments. Duties may include, setting up, picking up, and checking-in classroom items for classes. May be requested to set-up audio/visual equipment, PowerPoint presentations, and/or computers for staff, faculty or students.
Responds to support requests submitted for the Old North classroom multimedia equipment and IT systems. Demonstrates and assists users with technology services offered by UCO. Performs basic troubleshooting of classroom multimedia and computing technologies. Creates procedures and how-to information on Old North Technology. Performs basic troubleshooting on Windows and Apple computers. Installs software and configures computers to work in the UCO environment.
Excellent verbal and written English skills. Great attitude with a strong desire to provide excellent customer service. Ability to quickly absorb technical information and knowledge and apply it towards troubleshooting issues. Ability to multitask and make effective use of available time.
Able to lift/carry up to 25 lbs. Able to work under desks or in cramped spaces.
Excellent communication skills both written and oral. Detail oriented. Required character traits: Dependability, thoroughness, and initiative. Have sensitivity of intercultural communication, and have good interpersonal skills.
Repetitive movement of hands and fingers – typing and/or writing. Frequent standing, and/or sitting. Occasional walking, stooping, kneeling or crouching. Reach with hands and arms.
Visually identify, observe and assess. Ability to communicate with supervisor/students/colleagues. Regular physical attendance required.
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.