University of Central Oklahoma

Regular Student Clerical, IT Education Support Services

3 months ago
Job ID
2017-4444
Org Number
010022
Department
IT - Education Support Svc
Division
Information Technology
Job Type
Student
US-OK-Edmond
Proposed Salary Range
$7.25 per hour
Targeted Job Start Date
9/11/2017
Hours Per Week
25
Weeks Per Year
52
Regular Workdays/Hours
4-6 hours
Preference Date
9/8/2017
Exempt Status
Non-Exempt

College/Department Overview

The Office of Information Technology (OIT) at the University of Central Oklahoma(UCO) strives to enhance learning, improve service and communication, and increase student, faculty, staff, and community access to useful information through the application of technology.

 

Information Technology at UCO provides computing, networking, e-learning, telephone, training, and support services to students, faculty, staff and the University community.

Position Overview

Perform computer and customer service related duties in an office setting. Typical duties may include but are not limited to: typing, filing, answering telephones, customer service, scheduling appointments, and Microsoft Office experience.

Department Specific Essential Job Functions

Answers the UCO IT Service Desk phone and University Switchboard to assist the UCO community with technology-related issues and other miscellaneous questions.
Transfers and directs incoming calls using a computerized database for information access.
Keeps up to date on daily campus activities to respond to and provide callers with current campus activity information.
Asks appropriate questions to obtain necessary information from callers and walk-up customers.
Provides how-to instructions for various technology services, including UCONNECT and Desire2Learn.
Performs basic UCONNECT account administration, including reactivating expired accounts.
Responsible for creating and assigning tickets for requests, incidents, and problems received via phone, email, walk-up, and the self-service portal to other IT staff.
The Service Desk will follow-up with requests, and the follow-up will consist of contacting the customer by phone and/or email in order to obtain additional information and appropriately update the service request.
Performs other duties as directed by supervisor.

 

 

Qualifications/Experience Required

ENROLLMENT REQUIREMENTS Fall/Spring Semesters All student employees must be enrolled at least half time to be eligible to work any UCO student position. Half time enrollment for Fall/Spring is considered 5 hours for graduates and 6 hours for undergraduates. Summer Semester Undergraduate Work-Study students must be enrolled in 6 hours to work on campus and Graduate Work-Study students must be enrolled in at least 5 hours. All other students must be enrolled in at least 3 hours to work on campus. Students not enrolled in summer classes must be enrolled in Fall classes in order to work on campus, but will be required to pay FICA taxes. If the number of hours needed to graduate is less than the minimum hours required to work, the student must obtain a letter from his/her advisor stating the number of hours needed to graduate. Call Human Resources Dept. for further information.

Qualifications/Experience Preferred

No technical skills are necessary, but candidates MUST understand the basics of troubleshooting and be able to intelligently work with clients on various issues.

 

Must be a team player and able to work in a fast-paced environment 

Knowledge/Skills/Abilities

  • Excellent verbal and written English skills.
  • Ability to type consistently at a rate of 30 words per minute or faster.
  • Great attitude with a strong desire to provide excellent customer service and for continual improvement.
  • Ability to quickly absorb and make effective use of knowledge related to technology services and other services provided by various UCO departments.
  • Ability to multitask and make effective use of available time.

Physical Demands

Repetitive movement of hands and fingers – typing and/or writing. Frequent standing, and/or sitting. Occasional walking, stooping, kneeling or crouching. Reach with hands and arms.

Visually identify, observe and assess. Ability to communicate with supervisor/students/colleagues. Regular physical attendance required.

 

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

 

Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.

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