Collaborates with university faculty, staff, and administrators to design, develop, and implement new programs and adapt existing programs/courses/support services to increase the number of students at all class levels that stay or return to the university each year, complete their degree and graduate. Identify areas of needed change that would increase student retention in a continuous improvement environment. Collect and organize information on what causes students to leave and to develop policy recommendations on solutions, alternative systems and procedures that will increase retention. Serve as a clearinghouse for information on developing a customer service culture in higher education. Performs needs-assessment, planning, data collection and analysis in order to make continual improvement to on-going retention programs. Educates faculty, staff, students, and the community on retention philosophy, tools, and issues by publishing articles in campus publications. Design and implement evaluation and follow-up studies to determine the effectiveness, performance, and future needs of programs. Keep abreast of national trends in retention. Serves on standing advisory and ad hoc committees of the university and community as required.
Report participant progress to Academic Success Coordinator and Project Director. Document participant status changes and update BLUMEN system. Create curriculum for participant training components. Participate in staff development and training opportunities. Develop program events calendar.
Requires a bachelor's degree in related field or 4+ years of equivalent work experience in chosen filed that provides knowledge of and exposure to fundamental theories, principles, and concepts. Requires the application of expertise in a chosen field to achieve results.
Fluent in Spanish (read, speak, write) OR have military veteran experience.
Strong written, oral, and organizational communication skills. Experience working in post-secondary education settings. Demonstrated ability to work well with diverse student populations. Ability to work well with peers, supervisor, faculty, staff and students. Ability to maintain confidentiality. Must be detail-oriented.
Repetitive movement of hands and fingers. Typing and/or writing. Frequent standing, and/or sitting. Occasional walking, stooping, kneeling or crouching. Reach with hands and arms. Visually identify, observe and assess. Ability to communicate with supervisor/students/colleagues. Regular physical attendance required. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.