Collaborates with university faculty, staff, and administrators to design, develop, and implement new programs and adapt existing programs/courses/support services to increase the number of students at all class levels that stay or return to the university each year, complete their degree and graduate. Identify areas of needed change that would increase student retention in a continuous improvement environment. Collect and organize information on what causes students to leave and to develop policy recommendations on solutions, alternative systems and procedures that will increase retention. Serve as a clearinghouse for information on developing a customer service culture in higher education. Design and implement evaluation and follow-up studies to determine the effectiveness, performance, and future needs of programs. Keep abreast of national trends in retention.
Assists with campus retention and graduation efforts. Meets with students on a regular basis to track their academic success. Counsels students regarding academic endeavors. Completes degree checks for individual students and student groups as needed. Acts as a resource person for academic information and decision making strategies. Collects, organizes, and enters data to address issues relating to persistence. Monitors and tracks all student records to ensure persistence in enrollment, good academic standing, and appropriate progress toward graduation. Meets with students to advise and provide retention services. Maintains SSS website and electronic documents. Converts manual records to a computerized based information system. Assists Project Director in planning and implementation of workshops and activities. Manages personal data in accordance with federal human protections certifications requirements. Develops and implements retention programs by following up on existing initiatives and identifying new outreach opportunities within Student Support Services-TEACH. Coordinates and implements various recruitment programs and marketing strategies for special events relating to under-represented groups in the fulfillment of recruitment efforts.
Requires a bachelor's degree in field plus 3+ years of relevant experience in the chosen field or 7+ years of equivalent work experience that provides knowledge of and exposure to fundamental theories, principles, and concepts. Requires the application of expertise in a chosen field to achieve results.
Oklahoma Teacher Certification Preferred.
Computer proficiency, preferably in Microsoft Office (Word, Excel, PowerPoint) or other professional presentation software (e.g. Prezi).
Demonstrated ability to work well with diverse student populations. Ability to work well with peers, supervisor, faculty, staff and students. Excellent oral and written communication, interpersonal, human relations, public relations, and organizational skills. Excellent mechanical, computing, and networking skills. Ability to work independently, handles multiple tasks simultaneously, an interacts professionally with all segments of the University community. Ability to organize and coordinate personnel associated with the project. Ability to maintain confidentiality. Must be detail-oriented.
Repetitive movement of hands and fingers - typing and/or writing. Frequent standing, and/or sitting. Occasional walking, stooping, kneeling or crouching. Reach with hands and arms. Visually identify, observe and assess. Ability to communicate with supervisor/students/colleagues. Regular physical attendance required. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.