Ensure the proper day-to-day operation of technology applications and equipment in the library. Provide assistance in resolving technology support issues. Perform installations, repairs, upgrades, backups, and other maintenance tasks. May have expertise in commonly used business applications.
Troubleshoots and provides support for classroom, office, and public area hardware and software issues.
Assists in providing multimedia and technology training to faculty, staff, and administrators.
Ability to translate technical issues so that non-technical personnel can understand issue.
Assists in providing security of hardware and software.
May evaluate, recommend, and coordinate the purchase of hardware and software.
Assists in maintaining computer and multimedia hardware and software inventory for assigned building.
Tracks licensing agreements, warranties, and manuals for hardware and software.
Maintains a customer-service attitude and provides excellent service and support.
Ensures systems documentation follows best practices, is up-to-date, accurate, and tested.
Serves on various Library committees as assigned.
Continually updates skills and knowledge relative to the position and the technology industry.
Assists with application of group policies, configuration, and testing of library computers and equipment.
Performs other related duties as assigned.
Requires a bachelor's degree in related field or 4+ years of equivalent work experience in chosen filed that provides knowledge of and exposure to fundamental theories, principles, and concepts. Requires the application of expertise in a chosen field to achieve results.
Bachelor's degree in Computer Science, MIS, or related field, or equivalent knowledge and experience. Experience with
Microsoft Outlook, Windows Servers, Active Directory, scripting, deployment software, Mac OS X, iOS devices, Android and
other mobile devices, group policies, and network printers. Supervisory experience.
Demonstrated knowledge of multimedia, audio/visual, and computer hardware and software, including Microsoft operating
systems and Office applications. Excellent customer service and communications skills. Ability to analyze, evaluate, and
resolve complex problems with ever-changing technology. Ability to work independently and maintain courteous attitude in
dealing with students, faculty, staff, and visitors in a high traffic/call volume environment. Must be self-motivated, detail oriented,
and continually strives to provide excellent support. Ability to lift, on occasion, equipment ranging from 25 to 50 lbs.
Ability to walk the University campus while carrying necessary tools and perform repairs and installations at ground level in
Repetitive movement of hands and fingers - typing and/or writing. Frequent standing, and/or sitting. Occasional walking, stooping, kneeling or crouching. Reach with hands and arms. Visually identify, observe and assess. Talk and hear. Occasional lifting of 25 pounds.