University of Central Oklahoma

  • OGA Communication Student Employee

    Posted Date 2 weeks ago(5/15/2018 2:23 PM)
    Job ID
    2018-5012
    Org Number
    010214
    Department
    International Students
    Division
    Vice President for Student Services
    Job Type
    US-OK-Edmond
    Salary
    $8.00 per hour
    Targeted Job Start Date
    6/4/2018
    Hours Per Week
    20
    Weeks Per Year
    52
    Weeks Per Year
    8-5
    Preference Date
    5/28/2018
  • College/Department Overview

    The University of Central Oklahoma has a dedicated, professional and caring Global Affairs Team to help and support international students from the moment they think about coming to UCO until the day you walk across the stage to receive the graduation scroll. We are proud to be called Office of Global Affairs (OGA) Team. We are here not only to serve students but also are a family away from home. We are a full service office that caters to the international student population

    Position Overview

    Student will assist staff or faculty in supporting the classrooms, labs, or departments. Duties may include, setting up, picking up, and checking-in classroom items for classes. May be requested to set-up audio/visual equipment, PowerPoint presentations, and/or computers for staff, faculty or students.

    Department Specific Essential Job Functions

    Perform computer and customer service related duties in an office setting to primary prospective students and their family members. Regular duties may include but are not limited to: corresponding with students and family members through various method of communications such as phone, email, social media and occasionally in person. To effectively perform these critical duties, ability and knowledge know-how on Microsoft Office, CRM and Banner will be required.

    Since the Communication Student Employee (CSE) will interact with international students and their family members via various communication methods, the CSE will need to possess exceptional listening, writing, speaking and certain level of cultural competencies. The CSE will also need to be friendly and possess the ability to resolve customer issues in a proactive manner. The primary goal for the CSE is to provide exceptional customer service on phone calls, emails and inquiries that come through various communication methods.

    Perform all other duties as assigned by supervisor.

    Qualifications/Experience Required

    ENROLLMENT REQUIREMENTS Fall/Spring Semesters All student employees must be enrolled at least half time to be eligible to work any UCO student position. Half time enrollment for Fall/Spring is considered 5 hours for graduates and 6 hours for undergraduates. Summer Semester Undergraduate Work-Study students must be enrolled in 6 hours to work on campus and Graduate Work-Study students must be enrolled in at least 5 hours. All other students must be enrolled in at least 3 hours to work on campus. Students not enrolled in summer classes must be enrolled in Fall classes in order to work on campus, but will be required to pay FICA taxes. If the number of hours needed to graduate is less than the minimum hours required to work, the student must obtain a letter from his/her advisor stating the number of hours needed to graduate. Call Human Resources Dept. for further information.

    Qualifications/Experience Preferred

    Exceptional Communications, writing, and organizational skills.

    Excellent attention to detail.

    Possess various international or global experience.

    Possess understanding about international student needs.

    Working knowledge of the international student immigration process.

    Knowledge/Skills/Abilities

    Required: Microsoft Office Suite, Outlook, Skype.

    Preferred: OnBase, Banner, Qualtrics, LobbyCentral.

    Physical Demands

    Repetitive movement of hands and fingers – typing and/or writing. Frequent standing, and/or sitting. Occasional walking, stooping, kneeling or crouching. Reach with hands and arms.

    Visually identify, observe and assess. Ability to communicate with supervisor/students/colleagues. Regular physical attendance required.

     

    The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

     

    Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.

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