The UCO Office of Information Technology is seeking a Sales Specialist for the Central Tech Store. The sales specialist is the essence of a customer's experience at the Central Tech Store. A successful candidate will have sound knowledge of technology, and at the same time possess the ability to translate technology-speak into everyday language. Inspires repeat visits and use of technology. Responsible for maintaining outstanding customer service according to Central Tech Store standards, generating sales, merchandising, and safeguarding store assets. This position reports to the Retail Manager of the Central Tech Store.
Perform computer and customer service related duties in an office setting. Typical duties may include but are not limited to: typing, filing, answering telephones, customer service, scheduling appointments, and Microsoft Office experience.
Ensures each customer receives outstanding service by providing a friendly environment. Meets people and builds relationships with customers. Maintains solid product knowledge and awareness of all promotions and advertisements. Understands customers’ needs and connects them with the right solution. Develops complete solutions based on customer’s (especially UCO students, faculty and staff) needs. Generates excitement about present and future products. Assists in floor moves, merchandising, display maintenance, and housekeeping. Assists in processing and replenishing merchandise and monitoring floor stock. Aids customers in locating merchandise. Communicates customer requests to management. Translates “techno-speak” into layman’s terms. Assists in completing price changes. Participates in year-end inventory and cycle counts. Assists in ringing up sales at registers and/or bagging merchandise. Participates in and passes retail sales and product training and reviews. Performs other duties as assigned by manager.
ENROLLMENT REQUIREMENTS Fall/Spring Semesters All student employees must be enrolled at least half time to be eligible to work any UCO student position. Half time enrollment for Fall/Spring is considered 5 hours for graduates and 6 hours for undergraduates. Summer Semester Undergraduate Work-Study students must be enrolled in 6 hours to work on campus and Graduate Work-Study students must be enrolled in at least 5 hours. All other students must be enrolled in at least 3 hours to work on campus. Students not enrolled in summer classes must be enrolled in Fall classes in order to work on campus, but will be required to pay FICA taxes. If the number of hours needed to graduate is less than the minimum hours required to work, the student must obtain a letter from his/her advisor stating the number of hours needed to graduate. Call Human Resources Dept. for further information.
Retail sales experience preferred. Tech savvy. Ability to operate all equipment necessary to perform the job. Outgoing personality that exemplifies a positive brand for the store and provides an excellent retail experience. Social skills that allow for comfortable and professional communication with customers and peers. Positive attitude that creates excellent customer service and great teamwork among peers. Ability to take direction from leadership team to allow store to operate accordingly. Basic knowledge of Central Tech Store tasks procedures.
Ability to read, count, and write to accurately complete all documentation. Must possess excellent customer service and oral/written communication skills and be self-motivated and energetic. Ability to grasp new concepts quickly, multi-task and work under pressure. Ability to work in a fast-paced, dynamic environment. Flexibility to meet change head-on. Customer focused. A desire and ability to work as part of a team.
Repetitive movement of hands and fingers - typing and/or writing. Frequent standing, and/or sitting. Occasional walking, stooping, kneeling or crouching. Reach with hands and arms. Visually identify, observe and assess. Ability to communicate with supervisor/students/colleagues. Regular physical attendance required. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.