University of Central Oklahoma

  • Student Support Technician (CTL) - IT, Education Support Services

    Posted Date 2 months ago(11/27/2018 9:26 AM)
    Salary
    $8.00 per hour
    Compensation & Benefits Package at UCO
    N/A for student positions
    Department
    IT - Education Support Svc
    Hours Per Week
    20-25
    Weeks Per Year
    52
    Weeks Per Year
    Flexible; Monday - Friday, 8:00 am - 9:00 pm; occasional weekends
    Job ID
    2018-5572
  • Special Instructions to Applicants

    Please upload a PDF of your STLR Snapshot (http://stlrsnapshot.uco.edu) to this job application; if you have no STLR credits yet, an empty one is acceptable.

    College/Department Overview

    The UCO Office of Information Technology seeks an applicant for the position of Support Technician. We are looking for an enthusiastic student with a great attitude and excellent customer service skills to support faculty, staff, and students and their use of technology in the Center for Transformative Learning. Technical knowledge or experience is preferred, and applicants should be fast learners who can absorb technical information and knowledge quickly and troubleshoot problems effectively.

     

    This position is eligible for a .50/hr pay increase upon successful completion of the training OIT Student Employee program.

    Position Overview

    Perform computer and customer service related duties in an office setting. Typical duties may include but are not limited to: typing, filing, answering telephones, customer service, scheduling appointments, and Microsoft Office experience.

    Department Specific Essential Job Functions

    Responds to support requests submitted for the CTL classroom multimedia equipment and IT systems. Demonstrates and assists users with technology services offered by UCO. Performs basic troubleshooting of classroom multimedia and computing technologies. Assists the Technology Support Specialist with various projects and with maintaining classroom equipment. Ensures that classroom equipment is in working order as classes end, and that classrooms are returned to original configurations. Assists with installation and replacement of equipment when needed. Supports use of classrooms and auditoriums by guests of UCO and outside entities.

    Qualifications/Experience Required

    ENROLLMENT REQUIREMENTS: Fall/Spring Semesters All student employees must be enrolled at least half time to be eligible to work any UCO student position. Half time enrollment for Fall/Spring is considered 5 hours for graduates and 6 hours for undergraduates. Summer Semester Undergraduate Work-Study students must be enrolled in 6 hours to work on campus and Graduate Work-Study students must be enrolled in at least 5 hours. All other students must be enrolled in at least 3 hours to work on campus. Students not enrolled in summer classes must be enrolled in Fall classes in order to work on campus, but will be required to pay FICA taxes. If the number of hours needed to graduate is less than the minimum hours required to work, the student must obtain a letter from his/her advisor stating the number of hours needed to graduate. Call Human Resources Dept. for further information.

    Qualifications/Experience Preferred

    Excellent verbal and written English skills. Great attitude with a strong desire to provide excellent customer service. Ability to quickly absorb technical information and knowledge and apply it towards troubleshooting issues. Ability to multitask and make effective use of available time. Able to lift/carry up to 25 lbs. Able to work under desks or in cramped spaces.

    Knowledge/Skills/Abilities

    Familiarity with basic computing in Windows or Mac environment.

    Familiarity with multimedia or audiovisual equipment preferred.

    Candidates MUST be able to troubleshoot effectively while maintaining a customer oriented attitude.

    Physical Demands

    Repetitive movement of hands and fingers - typing and/or writing. Frequent standing, and/or sitting. Occasional walking, stooping, kneeling or crouching. Reach with hands and arms. Visually identify, observe and assess. Ability to communicate with supervisor/students/colleagues. Regular physical attendance required. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.

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