University of Central Oklahoma

  • Student - Academic Technology Support Specialist - Information Technology

    Posted Date 1 month ago(12/17/2018 10:26 AM)
    Salary
    $7.25 per hour
    Compensation & Benefits Package at UCO
    N/A for student positions
    Department
    IT - Education Support Svc
    Hours Per Week
    20-25
    Weeks Per Year
    52
    Weeks Per Year
    Monday - Friday; 8am - 5pm
    Job ID
    2018-5610
  • Special Instructions to Applicants

    Please upload a PDF of your STLR Snapshot (http://stlrsnapshot.uco.edu) to this job application; if you have no STLR credits yet, an empty one is acceptable.

    Position Overview

    Perform computer and customer service related duties in an office setting. Typical duties may include but are not limited to: typing, filing, answering telephones, customer service, scheduling appointments, and Microsoft Office experience.

    Department Specific Essential Job Functions

    The Academic Technology Support Specialist provides assistance to the Technology Resource Center (TRC) and the Office of Information Technology in their efforts to support UCO faculty, staff and students with excellence.  Provide high level of customer service to faculty, staff and students.  Troubleshoot end user issues and system errors.  Provide Tier I support for the University Community for e-Learning systems and applications.  Post and manage application related announcements and relay to appropriate constituents.  Greet customers and direct them to the appropriate resource.  Answer telephones, direct calls and take messages.  Print, bind and organize documents/materials for training class.  Assist with advertising of training opportunities.  Operate office machines, such as photocopies and scanners, facsimile machines, voice mail systems and personal computers.  Serve as a backup for multimedia student staff for duties such as installing laptops, projectors, sound systems, and AV cables for other areas on campus.  The duties listed above are intended only as illustrations of the various types of work that may be performed.  This position reports to the Technology Trainer in the Techology Resource Center. 

    Qualifications/Experience Required

    ENROLLMENT REQUIREMENTS Fall/Spring Semesters All student employees must be enrolled at least half time to be eligible to work any UCO student position. Half time enrollment for Fall/Spring is considered 5 hours for graduates and 6 hours for undergraduates. Summer Semester Undergraduate Work-Study students must be enrolled in 6 hours to work on campus and Graduate Work-Study students must be enrolled in at least 5 hours. All other students must be enrolled in at least 3 hours to work on campus. Students not enrolled in summer classes must be enrolled in Fall classes in order to work on campus, but will be required to pay FICA taxes. If the number of hours needed to graduate is less than the minimum hours required to work, the student must obtain a letter from his/her advisor stating the number of hours needed to graduate. Call Human Resources Dept. for further information.

    Qualifications/Experience Preferred

    Technical skills or knowledge are not required but are preferred with familiarity of web-based software.  Flexible work schedule.  Must be highly motivated, resourceful and dependable. 

    Knowledge/Skills/Abilities

    Excellent communication skills both written and oral.  Detail oriented.  Required character traits: dependablity, thoroughness and initiative.  Have sensitivity of intercultural communication and have good interpersonal skills.

    Physical Demands

    Repetitive movement of hands and fingers - typing and/or writing. Frequent standing, and/or sitting. Occasional walking, stooping, kneeling or crouching. Reach with hands and arms. Visually identify, observe and assess. Ability to communicate with supervisor/students/colleagues. Regular physical attendance required. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.

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